What to Expect
🏥 What to Expect During Your Visit
At Southtowns Animal Hospital, we want every pet and pet parent to feel comfortable, informed, and cared for from the moment you walk through our doors. Here’s what you can expect when you visit us:
✅ Before Your Appointment
- Schedule & Confirm: You can call us at 716-824-4108 to book an appointment. We are currently accepting new clients. Please note: we are unable to accept new clients who have been dismissed or have an outstanding balance at their previous veterinary hospital.
- Forms & Records: If you’re a new client, we’ll ask you to fill out a client information form. You can do this ahead of time online or in our office. Link to our Client Information Form
- Medical Records: If your pet has been seen elsewhere, we require you to bring or send any relevant records ahead of time.
💳 Deposits & No-Show Policy
- Deposits for New Pets: A deposit is required for appointments scheduled for new pets, whether you are a new or existing client. This helps us ensure availability and reduce last-minute cancellations.
- No-Show Fee: We require at least 24 hours’ notice for appointment cancellations. Missed appointments or same-day cancellations may incur a $55 no-show fee.
- Surgery Appointments: If you need to reschedule or cancel, please notify us at least 48 hours in advance to avoid forfeiting your deposit. For surgeries scheduled on a Monday, we must receive notice by 9:00 AM the Friday before. Failure to provide timely notice will result in a $100 no-show fee.
🐾 When You Arrive
- Friendly Greeting: Our reception team will check you in and confirm any necessary details.
- Comfortable Waiting Area: We offer a pet-friendly, clean space for cats and dogs.
- Minimal Wait Times: We respect your time and do our best to keep things running smoothly. Emergencies may occasionally affect timing, and we appreciate your patience.
👩⚕️ During the Appointment
- Thorough Exams: Your pet will receive a full nose-to-tail examination.
- Open Communication: We’ll walk you through our findings, answer your questions, and discuss options and pricing before moving forward with any treatment.
- Gentle Handling: We use low-stress handling techniques to keep your pet as calm as possible.
💊 After the Visit
- Clear Instructions: If your pet goes home with medication or a treatment plan, you’ll receive detailed instructions and have the chance to ask any questions.
- Follow-Up Support: We’re here for any post-visit concerns. Just call, email, or message us. *Please note that our emails and messages are checked periodically throughout the day. If there is a medical emergency or concern please call the office*
- Ongoing Care: We’ll help you plan any needed follow-up visits, vaccines, or wellness checks.
❤️ Our Promise
We understand that veterinary visits can be stressful—whether it’s your first time or your fiftieth. Our compassionate team is committed to making every visit as smooth, supportive, and informative as possible—for both you and your pet.