Payment Policy

Payments are due at the time of service. Unlike human hospitals, we do not receive income from grants, fund drives, or government programs like Medicaid or Medicare. In order to keep operating costs as low as possible and given that the hospital does not receive any funding outside that of the fees we collect for our services, Southtowns Animal Hospital is not able to extend credit.

The doctors and staff make every effort to estimate the cost of planned treatment before providing services and to advise you of your options. We require a deposit of 50% of the estimated fees when your pet is admitted to the hospital for all procedures, and payment-in-full is due upon discharge of your pet from our hospital. Payment is expected at the time of service.

If you are interested in pet insurance, you can ask for information at the hospital, or find it at

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