Updated Prescription Policy
Important Update: Prescription Policy Change – Effective January 1, 2026
At Southtowns Animal Hospital, your pet’s health and safety are always our top priority. To ensure the quality and accuracy of all medications, we are updating our Prescription Policy, effective January 1, 2026.
What’s Changing
Beginning in 2026, we will:
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No longer approve prescription requests from third-party online pharmacies, such as Chewy, 1-800-PetMeds, PetCareRx, and similar websites.
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No longer call in prescriptions to outside pharmacies.
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Require a written prescription for any medications you wish to fill at an external pharmacy.
These changes help us maintain the highest standards of care and ensure your pet always receives safe, effective, manufacturer-guaranteed medications.
Your Options for Filling Prescriptions
1️⃣ Purchase directly through our hospital:
We stock a wide range of commonly prescribed medications and preventatives in-house.
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Guaranteed quality directly from trusted manufacturers
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Immediate availability after your pet’s appointment
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Guidance from our veterinary team on use and dosing
2️⃣ Order through our trusted online pharmacy – VetSource:
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Backed by manufacturers and fully integrated with your pet’s medical record
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Convenient home delivery
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Eligible for rebates and product guarantees
3️⃣ Request a written prescription:
If you prefer to use a local pharmacy such as CVS, Walmart, or Wegmans, you may request a written prescription.
Please allow up to 72 business hours for written prescription processing. Written prescriptions must be picked up in person.
Why the Change?
These updates allow our medical team to:
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Protect product quality and ensure medication safety
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Maintain manufacturer warranties and rebate eligibility
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Spend more time focusing on patient care
We appreciate your understanding and continued trust in Southtowns Animal Hospital.
If you have questions about these changes please don’t hesitate to contact us at 716-824-4108.
💙 Thank you for partnering with us in keeping your pets happy and healthy!